Privacy Policy
This Privacy Policy explains how Domiter Building Solutions collects, uses, stores and protects personal information when you contact us, use our website, submit an enquiry or work with us on a project.
We protect your data
We only use personal information where we have a lawful reason and we take practical steps to keep it secure.
Project enquiries
We use enquiry details to respond to your request, prepare quotes, arrange site visits and communicate about projects.
Cookies
Our website may use essential cookies and, where enabled, analytics or security tools to improve and protect the website.
Your rights
You may have rights to access, correct, delete, restrict or object to how your personal information is used.
Introduction
Domiter Building Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you may have under UK data protection law.
This policy applies when you use our website, complete a contact or project enquiry form, communicate with us by email, phone, WhatsApp or social media, request a quote, arrange a site visit, work with us as a client, supplier, contractor or subcontractor, or otherwise interact with our business.
Who We Are
This website is operated by Domiter Transport Ltd trading as Domiter Building Solutions.
For the purposes of data protection law, Domiter Building Solutions will usually be the organisation responsible for deciding how and why your personal information is used.
Information We Collect
The type of personal information we collect depends on how you interact with us. We may collect and use the following categories of information:
Contact details
Your name, company name, job title, email address, phone number and communication preferences.
Project information
Project location, site address, project type, service requirements, budget range, timescales, drawings, specifications and notes.
Documents and attachments
Files you choose to provide, such as photos, drawings, specifications, RAMS, project information or tender documents.
Communications
Emails, messages, call notes, WhatsApp messages, enquiry details and records of our communication with you.
Business records
Quotes, invoices, payment records, purchase orders, supplier details, contractor details and project administration.
Website data
IP address, browser type, device information, pages visited, referral source and cookie preferences where applicable.
We do not intentionally collect special category data through our website. Please do not send us sensitive personal information unless it is necessary for a specific project or legal requirement.
How We Use Personal Information
We may use your personal information for the following purposes:
- To respond to enquiries submitted through our website, email, phone, WhatsApp or social media.
- To prepare quotes, estimates, project proposals and tender responses.
- To arrange site visits, meetings and project discussions.
- To provide construction, refurbishment, groundworks, drainage, demolition, cleaning or related services.
- To manage project communication, scheduling, documentation and delivery.
- To process invoices, payments, purchase orders and business administration.
- To manage supplier, contractor and subcontractor relationships.
- To comply with legal, tax, insurance, health and safety or regulatory obligations.
- To improve our website, services, customer communication and business operations.
- To protect our business, website, systems, staff, clients and users from misuse or security risks.
Lawful Bases For Processing
We only use personal information where we have a lawful basis to do so. Depending on the situation, we may rely on one or more of the following lawful bases:
| Lawful basis | How it may apply |
|---|---|
| Contract | Where we need to use your information to provide a quote, prepare for a contract, deliver services or manage a project. |
| Legitimate interests | Where we use information to respond to business enquiries, manage client relationships, protect our business or improve our services, provided your rights are not overridden. |
| Legal obligation | Where we must keep or use information for tax, accounting, insurance, health and safety or other legal requirements. |
| Consent | Where we ask for your clear consent, such as optional marketing communications or certain non-essential cookies. |
UK GDPR requires organisations to have a lawful basis before processing personal information. ICO guidance explains that personal information must be handled lawfully, fairly and transparently.
Contact Forms And Project Enquiries
When you submit a contact form or project enquiry, we collect the details you provide so that we can review your request and respond appropriately. This may include your name, company, email address, phone number, project location, services required, budget range, start date, site status, uploaded documents and project notes.
We may use this information to:
- Respond to your enquiry.
- Assess whether we can help with your project.
- Prepare a quote or request more information.
- Arrange a site visit or call.
- Keep a record of your enquiry and our response.
Sharing Personal Information
We do not sell your personal information. We may share information where necessary for legitimate business, project, legal or operational reasons.
We may share information with:
- Employees, contractors, subcontractors or site teams involved in your project.
- Suppliers, service providers or professional advisers where required.
- IT, website hosting, email, form processing, security or cloud service providers.
- Payment, accounting, insurance or legal providers.
- Regulators, public authorities or law enforcement where legally required.
- Health and safety, compliance or project documentation providers where necessary.
We only share the information that is reasonably necessary for the relevant purpose and expect third parties to handle personal information securely and appropriately.
UK And European Projects
Domiter Building Solutions supports projects across the United Kingdom and selected European locations. Where a project involves suppliers, contractors, clients or service providers outside the UK, personal information may need to be shared or accessed internationally.
Where international transfers of personal information are required, we will take reasonable steps to ensure that appropriate safeguards are used where required by data protection law.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes explained in this policy. The exact retention period depends on the type of information, the reason it was collected and any legal, tax, insurance or contractual requirements.
| Information type | Typical retention approach |
|---|---|
| General enquiries | Kept for a reasonable period to respond and keep a record of communication. |
| Project records | Kept for the duration of the project and for a reasonable period afterwards for legal, insurance and business records. |
| Quotes and invoices | Kept as required for accounting, tax and business administration. |
| Supplier and contractor records | Kept while we work together and for a reasonable period after the relationship ends. |
| Website analytics | Kept according to the settings of the analytics provider, where analytics are enabled. |
When information is no longer needed, we will delete, anonymise or securely dispose of it where appropriate.
Data Security
We take practical steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Security measures may include:
- Using password-protected systems and accounts.
- Restricting access to information where appropriate.
- Using secure email, website hosting and cloud services where available.
- Keeping website software, plugins and security tools updated where possible.
- Using anti-spam, security or form protection tools.
- Limiting the personal information shared with project teams or contractors.
No website, email system or online transmission can be guaranteed to be completely secure. However, we aim to use reasonable measures to reduce risks.
Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law. These may include:
Access
To ask for a copy of the personal information we hold about you.
Correction
To ask us to correct inaccurate or incomplete information.
Deletion
To ask us to delete personal information in certain circumstances.
Restriction
To ask us to restrict how we use your personal information.
Objection
To object to certain uses of your personal information.
Portability
To ask for certain information in a portable format where applicable.
If we rely on consent, you may withdraw that consent at any time. This will not affect the lawfulness of anything we did before consent was withdrawn.
To exercise your rights, please contact us using the details at the end of this policy. We may need to verify your identity before responding.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK Information Commissionerās Office if you are unhappy with how your personal information has been used.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data protection practices.
The latest version will be published on this page and the āLast updatedā date will be amended where appropriate.
Contact Us
If you have any questions about this Privacy Policy or how we use personal information, please contact us.
17 Firbeck Gardens,
Crewe, CW2 8UP,
United Kingdom
Send Us Your Project Requirements
For construction, refurbishment, groundworks, drainage, demolition, kitchen installation or commercial cleaning enquiries, contact our team.
